{"id":1915,"date":"2026-06-17T20:35:54","date_gmt":"2026-06-17T20:35:54","guid":{"rendered":"https:\/\/hometransferguide.com\/?p=1915"},"modified":"2026-06-17T20:35:54","modified_gmt":"2026-06-17T20:35:54","slug":"jersey-mikes-overtakes-chick-fil-a-as-highest-rated-fast-food-chain","status":"publish","type":"post","link":"https:\/\/hometransferguide.com\/?p=1915","title":{"rendered":"Jersey Mike\u2019s Overtakes Chick-Fil-A As Highest Rated Fast Food Chain"},"content":{"rendered":"
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<\/p>\n

Chick-fil-A no longer sits atop the fast-food world in terms of customer satisfaction, a new American Customer Satisfaction Index (ACSI) found.<\/p>\n

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Jersey Mike\u2019s debuted at the top of the quick-service restaurant category with a customer satisfaction score of 84 out of 100 in the 2026, ending Chick-fil-A\u2019s 11-year run as the leader, according to a press release. Chick-fil-A held steady at 83 and slipped to second. Customers rated Jersey Mike\u2019s well for fresh ingredients, menu range, and value. The company\u2019s Franchise Finance Document (FDD) showed it added 238 net new locations last year, QSR Magazine reported.<\/p>\n

\u201cQuick-service restaurants remain steady for the third straight year at an ACSI score of 79, but the industry\u2019s story this year is change at the top,\u201d the study reads. (RELATED: Most American Company McDonald\u2019s Bringing Back Most American Offering)<\/strong><\/p>\n

Jersey Mike\u2019s built its rise on speed and convenience, with a business model leaning on order throughput, off-premise convenience, and heavy digital use, according to the ACSI. The New Jersey sub chain runs a \u201cfairly narrow\u201d menu, and the index credited the brand\u2019s model as friendly to franchisee success.<\/p>\n

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<\/p>\n

Chick-fil-A remains the highest-scoring chicken chain even after losing the overall lead, according to the ACSI. It topped the list in 2025. At the bottom of the field for 2026, Dairy Queen and McDonald\u2019s tied for last among major chains at 72. Last year, Dairy Queen had an ACSI score of 72 while McDonald\u2019s had a score of 70.<\/p>\n

Beef costs hammered the burger category through the year, climbing between 11% and 25% depending on the cut between November 2024 and November 2025, NewsNation reported, citing federal data. Culver\u2019s and Burger King shared the top burger spot on the 2026 ACSI list at 78.<\/p>\n

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Jersey Mike's ended Chick-fil-A's 11-year reign as the top-rated fast-food chain, scoring 84 in the 2026 American Customer Satisfaction Index study.<\/p>\n","protected":false},"author":1,"featured_media":1914,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[2224,2225,2226],"class_list":["post-1915","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interesting","tag-chick-fil-a","tag-rankings","tag-restaurants"],"yoast_head":"\nJersey Mike\u2019s Overtakes Chick-Fil-A As Highest Rated Fast Food Chain - Home Transfer Guide<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hometransferguide.com\/?p=1915\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jersey Mike\u2019s Overtakes Chick-Fil-A As Highest Rated Fast Food Chain - 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